Acceptable Use Policy

Consent and identification

Send communications only to recipients you are lawfully permitted to contact. Clearly identify the sender where required and provide a working, timely opt-out mechanism.

• Do not purchase, scrape or harvest contact lists.
• Do not obscure the organization responsible for a message.
• Keep consent evidence and suppression records.
• Apply age and sensitive-category restrictions required by law.

Prohibited content

You may not use Granli to distribute content that is illegal, deceptive, exploitative, threatening or designed to cause harm.

• Phishing, credential theft, impersonation or financial fraud.
• Malware, malicious links or instructions to evade security controls.
• Sexual exploitation, non-consensual intimate content or child abuse material.
• Unlawful discrimination, harassment or credible threats.
• Goods, services or claims prohibited in the recipient market.

Traffic and network abuse

Do not interfere with Granli, carriers or other users. Traffic must match the approved purpose, sender identity, channel and volume profile.

• No unsolicited bulk messaging or artificial traffic inflation.
• No origin spoofing, route manipulation or bypass of carrier controls.
• No probing, denial-of-service activity or unauthorized vulnerability testing.
• No attempts to evade rate limits, suspensions or compliance review.

High-risk use

Emergency services, life-safety systems and other uses where a communication failure could cause serious harm require express written approval and a resilient alternative. Granli must not be the sole path for emergency communication unless contractually designed for that purpose.

Enforcement

We may investigate suspected violations, request evidence, filter traffic, restrict a route, suspend access or terminate services. We calibrate action to recipient harm, legal obligations, network risk and the customer's response.

Where practical and lawful, we notify the account owner and provide a path to correct the issue. Immediate action may be necessary for active fraud, security threats or regulatory demands.

Reporting abuse

Report suspected abuse to legal@granlicom.com with the sending identity, time, recipient market and relevant request or message identifier. Do not include unnecessary message content or personal data.

Good-faith reports help Grand Link LLC coordinate with customers and network partners while preserving evidence and due process.