Terms of Service

Agreement and authority

By creating an account, placing an order or using a Granli service, you agree to these terms and any order form or service schedule that applies.

You represent that you have authority to bind the organization named on the account and that the information you provide is accurate and current.

Services and changes

Granli provides programmable communications, routing, content and related platform capabilities. Specific channels, markets, service levels and support commitments are defined in your order or service schedule.

Networks and regulations evolve. We may adjust routes, technical controls or features to maintain security, legality and service quality, while providing notice where a material contractual commitment changes.

Customer responsibilities

You are responsible for your applications, recipients, content, credentials and lawful basis for every communication sent through the service.

• Obtain and retain all required consent.
• Honor opt-out and suppression requests promptly.
• Protect API keys and account access.
• Use approved sender identities, templates and traffic categories.
• Comply with applicable telecommunications, privacy and consumer protection law.

Fees, suspension and termination

Fees, currency, taxes, usage measurement and payment timing are set out in the applicable order. Undisputed charges remain payable when due.

We may restrict or suspend activity that creates security risk, violates law or policy, threatens network integrity, or remains unpaid after applicable notice. Either party may terminate according to its order terms; accrued obligations survive.

Data, confidentiality and security

Each party will protect the other party's confidential information using reasonable care. Granli processes service data to operate, secure, support and improve the contracted services in line with the Privacy Policy and any data processing agreement.

No internet or carrier service is completely risk-free. Each party maintains safeguards appropriate to its responsibilities and promptly coordinates on confirmed incidents affecting shared data.

Warranties, liability and disputes

Except for express written commitments, services are provided on an as-available basis and implied warranties are disclaimed to the extent law permits. Neither party is liable for indirect, special or consequential loss where exclusion is lawful.

Any negotiated liability cap, governing law and dispute forum in an order form controls over this general section. If no order states otherwise, contact legal@granlicom.com before commencing a formal claim so the parties can attempt resolution.